Preparation of orders

After confirmation of your order and validation of payment, we undertake to send the carrier the goods ordered within 72 working hours for all orders placed before 12 noon.

Orders placed on Friday, Saturday and Sunday will be dispatched on Monday.

Please allow extra delivery time during sales, holidays and school holidays (July and August).

Delivery times

Shipping costs depend on the destination, the delivery method selected and the weight of the package. The rate is calculated when viewing the basket, after selecting the country of delivery.

Shipping costs are free from 150 € of purchases (valid only in metropolitan France, excluding deckchairs).

Shipping costs are free from 200 € of purchases (valid only in Europe, excluding deckchairs).

Reminder of delivery times:

Colissimo : 4 to 7 days

Parcel Relay: 5 to 9 days

In-store pick-up: 3 to 5 days

Delivery zones + prices

Metropolitan France

Colissimo: fixed price 8,50€ whatever the weight 

Colissimo point relai: fixed price 7 € whatever the weight 

Collection in the Tissage de Luz boutique free.

Free of charge 150 € (excluding deckchair)

Specificities of deckchair order / Flat-rate shipping costs of 20 € for any order including one or more Chilean women. Delivery by relay or Colissimo weight. The deckchairs are not carriage paid. 

Europe Zone 1 

List of countries

Colissimo: fixed price 12€ whatever the weight for sending with SIGNATURE

Colissimo point relai: fixed price 10 € whatever the weight 

Free shipping at 200 € (excluding transat)

Specificities of deckchair order / Flat-rate shipping costs of 20 € for any order including one or more Chilean women. Delivery in relay weight or Colissimo with signature. The deckchairs are not carriage paid. 

Europe Zone 2 

List of countries

Colissimo: flat rate 14€ whatever the weight for sending with SIGNATURE

Colissimo point relai: fixed price 12 € whatever the weight 

Free shipping at 200 € (excluding transat)

Specificities of deckchair order / Flat-rate shipping costs of 20 € for any order including one or more Chilean women. Delivery in relay weight or Colissimo with signature. The deckchairs are not carriage paid. 

Europe Zone 3 

List of countries

Colissimo: fixed price 16€ whatever the weight for sending with SIGNATURE

Colissimo point relai: fixed price 14 € whatever the weight 

Free shipping at 200 € (excluding transat)

Specificities of deckchair order / Fixed shipping cost of 40 € for any order including one or more Chilean women. Delivery in relay weight or Colissimo with signature. The deckchairs are not carriage paid. 

Europe Zone 4 

List of countries

 Colissimo: fixed price 18€ whatever the weight for sending with SIGNATURE

Colissimo point relai: fixed price 16 € whatever the weight 

Free shipping at 200 € (excluding transat)

Specificities of deckchair order / Fixed shipping cost of 40 € for any order including one or more Chilean women. Delivery in relay weight or Colissimo with signature. The deckchairs are not carriage paid. 

World

List of countries 

Billing by weight according to zone WITH SIGNATURE. Deckchairs, full cushions, folding cushions and quilts are not available for sale online outside Europe.

Sale of deckchairs on estimate 

Delivery follow-up

With each shipment, we record the delivery number associated with your order. You can follow the progress of your parcel in real time by using the URL link and the tracking number that will have been sent to you by e-mail as soon as your order is dispatched by us.

Package tracking address: http://www.colissimo.fr/portail_colissimo/suivre.do?colispart=123454.

In case of absence, a delivery notice will be sent to your mailbox. You will have 15 days to collect your order from your post office.

Product return

To facilitate the processing of your return request, please enclose the shuttle form included in your package and return it to us duly completed with the following information:

Order number / Last name / Phone number / Email 

And let us know if you prefer an exchange or a refund.

The exchange or refund must be made within 14 days from the date of receipt of your order. Any product returned outside this period cannot be taken back.


Please note that personalised products and measurements cannot be exchanged or refunded.